Welcome to the Downloads Page. This is the page where you can download the files that our experts recommend or can instruct you to get. It is recommended that you use these programs with the assistance of one of our staff members.


Used correctly this software will help us rid your computer of unwanted programs, viruses, and other malware.

Freeman Business Services does not offer a warranty on this software. Freeman Business Services cannot be held responsible for misuse or failure to follow the instructions given by our staff.

The reality is that Hijack This logs are getting more complicated, require more time to analyze, and the infections are more difficult to remove -- often requiring a multi-step process. Anything that you can do to help us before posting a log is greatly appreciated.



Preparation
: These initial steps will remove temporary files and make the malware scans that follow run faster.



ATF Cleaner (for Windows 2000 and XP ONLY) - Download - Hompage

1. Double-click ATF-Cleaner.exe to run the program.


2. Under Main choose: Select All


3. Click the Empty Selected button.
   
   
   
   1. If you use Firefox browser
      
      
      
      • Click Firefox at the top and choose: Select All
      
      
      • Click the Empty Selected button.
        
        NOTE: If you would like to keep your saved passwords, please click No at the prompt.
      
      
      
      
   
   
   2. If you use Opera browser
      
      
      
      • Click Opera at the top and choose: Select All
      
      
      • Click the Empty Selected button.
        
        NOTE: If you would like to keep your saved passwords, please click No at the prompt.
      
      
      
      
   
   
   
   

1. Create a New System Restore Point:
   
   
   
   1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
   
   
   2. On the Welcome page, click Create a restore point.
   
   
   3. On the Create a Restore Point page, enter a descriptive name for your restore point, and then click Create.
   
   
   
   


2. Flush All Previous System Restore Points:
   
   
   
   1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
   
   
   2. Click the More Options tab, and then under System Restore, click Clean up.
   
   
   3. Click Yes to remove all but the most recent restore point. Click OK, click Yes to proceed with this action, and then click OK.
   
   
   
   

• General Button > Safety & Settings: Check (Green) all three.
  
  


• Tweak Button > Cleaning Engine > UNcheck "Always try to unload modules before deletion".

• Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.
  
  


• Select "Search for low-risk threats"
  
  


• Select "Perform full system scan"
  
  


• Click Next

• In the Scanning Results window, select the "Scan Summary" tab.


• Check all objects found in the Critical Objects tab that you wish to remove


• Click Next, Click OK.

1. Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.


2. Once the setup is complete you will need run ewido and update the definition files.


3. On the main screen select the icon "Update" then select the "Update now" link.
   
   
   
   • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
   
   
   
   


4. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.


5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".


6. Under "Reports"
   
   
   
   • Select "Automatically generate report after every scan"
   
   
   • Un-Select "Only if threats were found"
   
   
   
   

1. Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
   
   
   
   IMPORTANT:
   
   
   Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning proccess:


2. Lauch ewido-anti-spyware by double-clicking the icon on your desktop.


3. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".


4. ewido will now begin the scanning process, be patient this may take a little time.
   
   Once the scan is complete do the following:


5. If you have any infections you will prompted, then select "Apply all actions"


6. Next select the "Reports" icon at the top.


7. Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).


8. Close ewido and reboot your system back into Normal Mode.

1. Once you are on the Panda site click the Scan your PC button


2. A new window will open...click the Check Now button


3. Enter your Country


4. Enter your State/Province


5. Enter your e-mail address and click send


6. Select either Home User or Company


7. Click the big Scan Now button


8. If it wants to install an ActiveX component allow it


9. It will start downloading the files it requires for the scan
   
   
   (Note: It may take a couple of minutes)
   
   
   


10. When download is complete, click on My Computer to start the scan


11. When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report if you start a topic for assistance.

• Start HijackThis


• Click on the Config button


• Click on the Misc Tools button


• Click on the Open Uninstall Manager button.


• You can click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad into your topic please

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